FAQ
EVERYTHING YOU NEED TO KNOW
Do you have any questions?
Here are the answers! We have compiled the most frequently asked questions about rental clothing, transfers, driving license requirements and rental conditions so that you are well prepared. Whether you want to know what equipment you need, how the transfer works or what the requirements are for motorcycle rental – you’ll find all the important information here.
If your question is not listed, just write to us. We will be happy to help you!
Driver equipment
Do I need to bring protective equipment?
Yes, your own helmet, protected jacket & pants, gloves and boots are required.
Can I rent motorcycle clothing from you?
Yes, you can. Please contact us, depending on availability we will be happy to equip you.
What counts as driver equipment?
Helmet, jacket, trousers and gloves.
Can I reserve rental clothing in advance?
Yes, as long as the right size is available. Please contact us or send us an e-mail.
Is there a fee for the rental clothing or is it included in the tour price?
The rental clothing is free of charge.
What happens if the borrowed clothing is damaged?
As with the motorcycle, an excess of €500 applies.
TRANSFER
Is there a transfer service from the airport or train station?
No, but we are happy to help with the organization.
Can I arrange my own transportation to the tour location?
Yes, that is possible.
Are transfers included in the price or are there additional costs?
Transfers are not included in the price, but can be organized on request for an extra charge.
How early should I be at the meeting point for the transfer?
→ Please refer directly to the respective tour information.
What happens if my flight or transportation is delayed?
Please let us know as soon as possible so that we can find a solution.
Is it possible to have the bike delivered directly to a specific location?
Yes, on request and for an extra charge.
Driving license conditions
Which driving license do I need to take part in your tours?
A valid motorcycle license. An international driving license may be required for foreign licenses.
Do I have to bring the original driver's license or is a copy sufficient?
The original driver’s license is required.
Do you also accept international driving licenses?
Yes, in conjunction with the original.
Are there special requirements for certain motorcycle classes?
The statutory provisions apply.
What happens if my driver's license expires or is lost?
The statutory provisions also apply here.
Do I need an additional driving test or instruction?
If you are unsure, you are welcome to book a driver training course with us. Just get in touch with us.
Is there a minimum or maximum age limit for participation?
The statutory provisions apply here.
Rental conditions
Which motorcycles can I hire from you?
You can find our current rental offers on the Motorcycle Rentals page and in the respective tour request.
How is the motorcycle insured? Is there a deductible?
All rental motorcycles are equipped with liability and fully comprehensive insurance. The maximum excess is € 1,500 (deposit). In the event of damage, however, only the actual amount of damage incurred will be charged.
Is there a mileage limit on the rental bikes?
Yes, depending on the booking. Details can be found in the respective request on the motorcycle rental page.
What happens if the motorcycle is damaged during the tour?
The damage costs are calculated according to the actual amount incurred. Additional costs may be incurred for return transportation.
Can I ride the rental motorcycle abroad?
Yes, to all EU countries. Other countries on request.
Can I return the motorcycle to another location?
Yes, on request and for an extra charge.
Are there special rules for refueling and returning the vehicle?
The vehicle is handed over with a full tank and must be returned with a full tank.
Overnight stay and payment
Additional overnight stay before and after the tour
We can book additional nights in our start hotel and in our end hotel. The earlier these additional nights are requested, the better, so that we can guarantee availability at the hotel.
Payment & Cancellation of a tour
After your request and confirmation of the available space and motorcycle, you will receive an invoice from us, which must be paid within 7 days. The tour is only reserved for you once payment has been received. If you have to cancel the tour, the following cancellation fees apply:
- Up to and including 45 days before the start of the tour: 25% of the tour price
- Up to and including 31 days before the start of the tour: 50% of the tour price
- Up to and including 14 days before the start of the tour: 75% of the tour price
- Up to and including 7 days before the start of the tour: 90 % of the tour price
- From and including 6 days before the start of the tour: 100% of the tour price